The Parking Lot is a holding queue for calls. Instead of putting a call on hold, transfer the call to the Parking Lot. Skype for Business (SFB) assigns a three-digit retrieval number to the call which appears in your Conversation window. Give the retrieval number to the intended recipient of the call (via email, instant message, post-it note, or yell down the hall) and the recipient can retrieve the call when ready for it. The call can be retrieved from any Skype for Business (SFB) phone on campus by pressing * followed by the three-digit retrieval number. Once the call is retrieved, the Conversation window displaying the parked call closes.

Skype for Business - Windows To transfer a call: In the Conversation Window, hover over the Call Options button. Click Transfer Call.  Select Another Person or Number or Park the call.

Skype for Business (SFB) – Mac To transfer a call: In the Conversation window, click the Call Controls button. Click the Transfer option. Enter the contact name or phone number in the search field. Select either the person’s contact information OR the phone number you entered in the area below the Search field. Click Transfer again.